|
No. |
Service Offered |
Requirement to Obtain Service |
User Charge |
Timeline |
|
1 |
Response to telephone calls |
Identification of the self and accurate presentation of information |
Nil |
Answered by second ring |
|
2 |
Official Correspondence |
User to place request appropriately |
Nil |
Within 2 working days |
|
3 |
Email creation |
User to place request appropriately |
Nil |
Within 2 working hours |
|
Email correspondence |
User to place request appropriately |
Nil |
Within 2 working hours |
|
|
4 |
Internet Services |
Be a staff, student or stakeholder |
Nil |
All times |
|
5 |
Web services |
Basic ICT literacy skills |
Nil |
All times |
|
6 |
Network services |
Must be a network user |
Nil |
All times |
|
7 |
User support |
Must be a network/system user |
Nil |
Within 8 working hours |
|
8 |
Servicing and repair |
User to place request appropriately Availability of spare parts Nature of the fault |
Nil |
Within 8 working hours |
|
9 |
Access to Institutional MIS |
User to place request appropriately Authorized system user |
Nil |
Within 8 working hours |
|
10 |
Data backup and recovery |
User to place request appropriately Authorized system user |
Nil |
Weekly |
Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in Service Delivery should be reported to: